Effective date: October 10, 2026
Last updated: October 10, 2026
This Refund Policy applies to purchases made from Zorvane Group LLC (“REASY,” “we,” “us,” or “our”) at https://try-reasy.com. It should be read together with our Terms of Service and Shipping Policy.
Legal entity: Zorvane Group LLC
Support: info@zorvanegroup.com
Phone: +1 (914) 339-5541
Hours: Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time
Returns address: provided in your return authorization email (please do not send returns to our registered office address)
1. Overview
We want you to be satisfied with your REASY purchase. Because we sell cosmetic, personal-care, and wellness products, returns are limited for health, hygiene, and safety reasons once a product has been opened or used.
You have 30 days after delivery to request a return of eligible items, unless a longer period is required by law.
2. How to start a return
Do not ship a package back until we confirm your return request. Items sent without a return authorization may be refused and not refunded.
To request a return, email info@zorvanegroup.com with:
- your order number;
- the product name(s) and quantity;
- the reason for the return; and
- photos if the item is damaged, defective, or incorrect.
If your return is approved, we will email return instructions and, where applicable, a return shipping label and the address to use. Our products may ship from fulfillment partners in different locations, so the return address may differ from the address the package came from. Please ship the item only as instructed.
You can also reach us at +1 (914) 339-5541 during support hours.
3. Eligible returns (unopened items)
To be eligible for a standard return and refund, the item must be:
- requested within 30 days of delivery;
- unused and unopened;
- in the same condition in which you received it;
- in its original packaging, with seals, protective film, hygiene seals, and tags intact; and
- accompanied by proof of purchase (your order confirmation or receipt).
We inspect returns when they arrive. If an item is opened, used, missing parts, or not in resalable condition, we may refuse the return or refund only a partial amount.
4. Non-returnable items (hygiene and safety)
For health and hygiene reasons, we cannot accept standard returns of:
- cosmetic, skincare, or personal-care products that have been opened, unsealed, used, or had a hygiene seal broken (for example, opened eye patches, facial pads, or sticks);
- dietary supplements whose container or safety seal has been opened;
- items worn on the face or body, such as sleep masks, once removed from their sealed packaging and used;
- items that have been mixed, decanted, or used in a way that prevents resale;
- free gifts and promotional items (unless the gift itself arrived damaged or defective);
- gift cards and digital/promotional credits; and
- products marked “final sale” at checkout.
This hygiene rule does not apply if the product arrived damaged, defective, expired, or if we sent the wrong item. In those cases, see Section 5.
Sale-priced items follow the same rules as regular-priced items unless clearly marked final sale.
5. Damaged, defective, or incorrect items
Please inspect your order as soon as you receive it. If an item is damaged in transit, defective, expired, missing, or not the product you ordered, contact us within 7 days of delivery at info@zorvanegroup.com and include photos of the item, packaging, and order number.
We will evaluate the issue and, if we confirm a problem on our side or the carrier’s, we will at our option:
- send a replacement; or
- refund the purchase price (and original shipping, if the entire order is affected).
For approved damage, defect, or wrong-item cases, we cover reasonable return shipping, or we may ask you to keep or dispose of the item instead of returning it. Do not discard the item until we ask you to, unless it is unsafe to keep.
If you have an adverse reaction to a product, stop using it and contact us at info@zorvanegroup.com or +1 (914) 339-5541. We will review the report in good faith. An adverse reaction does not automatically mean the product was defective, but we will help you with next steps.
6. Product appearance and images
Some images on our website are digital renderings or were created with the help of artificial intelligence (AI) tools, as explained in our Product Image Disclaimer. Minor differences between the images and the product you receive — such as packaging design, label artwork, color or shade, finish, texture, or apparent size — are not considered a defect or a wrong item, and are not on their own a reason for a free return or refund.
If you simply prefer not to keep an item because of how it looks, you may still return it under Section 3 if it is unopened and unused, within the return window.
If the product you receive is materially different from its written description — for example, a different product, a missing feature stated in the description, or a substantially smaller quantity or size than stated — it is treated as an incorrect item under Section 5.
7. Exchanges
We do not process direct exchanges. Return the eligible item under this policy. Once the return is approved and refunded, place a new order for the item you want.
8. Return shipping
For standard eligible returns (change of mind / unused, unopened items), you are responsible for return shipping costs unless your return-approval email includes a prepaid label. Please use a trackable shipping method. We are not responsible for returns lost in transit without tracking.
For damaged, defective, missing, or incorrect items, REASY covers return shipping as described in Section 5.
Original outbound shipping is refunded only if the return is due to our error or a defective/damaged product, or if required by law.
9. Refunds
After we receive and inspect your return, we will email you to confirm whether the refund is approved.
If approved, we will refund your original payment method. Store credit is optional and only if you ask for it; we will not force store credit instead of a refund on the original method.
Approved refunds are typically issued within 10 business days after inspection. Your bank or card issuer may take additional time to post the credit. If more than 15 business days have passed since we confirmed that the refund was issued and you still do not see it, contact info@zorvanegroup.com.
If you return part of a bundle or a discounted offer, the refund will be based on the price you actually paid for the returned items, and any free gift received with the order may need to be returned or its value deducted.
Refunds will not include customs duties, import taxes, or brokerage fees charged by your country, unless we caused the return (wrong or defective item) and those amounts are recoverable.
10. Subscriptions
You can cancel a subscription at any time to stop future charges, as described in our Terms of Service. If you were charged for a renewal you did not want, contact us within 7 days of the charge and before the order ships, and we will cancel and refund that renewal. Renewal orders that have already shipped follow the return rules in this policy.
11. Late or missing orders
If a package is marked delivered but you did not receive it, contact us within 7 days with your address and any delivery photos or carrier notes. We will open a carrier investigation. If an item does not arrive within the timeframe in our Shipping Policy, contact support and we will help with a reshipment or refund as appropriate.
12. Customers outside the United States
If you are a consumer in the European Union, the European Economic Area, or the United Kingdom, you may have a statutory right to withdraw from your purchase within 14 days of delivery without giving a reason. To exercise it, notify us at info@zorvanegroup.com within that period and return the goods within 14 days of notifying us. This right does not apply to sealed cosmetic, personal-care, or supplement products that you unsealed after delivery, for health-protection and hygiene reasons. We will honor all non-waivable consumer rights in your country of residence.
13. Chargebacks and disputes
If there is a problem with your order, please contact us first so we can help. Filing a payment dispute without contacting us may delay resolution. We respond to disputes with our order, shipping, and communication records.
14. Changes
We may update this Refund Policy by posting a revised version on this page. The version in effect on the date you placed your order will apply to that order, unless a change is required by law.
15. Contact
Zorvane Group LLC (REASY)
Attn: Returns / Customer Support
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110
United States
Email: info@zorvanegroup.com
Phone: +1 (914) 339-5541
Hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time